Terms & Conditions

The Company's cloud software, infrastructure, APIs, dashboards, and AI engines.

Machine learning models, inference engines, decision-support systems, automation modules, and data intelligence tools.

All data uploaded, processed, generated, or transmitted by Client.

Anonymized, aggregated, or statistical data derived from Client Data.

Personal data, medical data, patient data, financial data, or any legally protected information.

Subject to compliance with these Terms, the Company grants the Client a non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services solely for internal business or clinical operations. No ownership rights are transferred.

• The Company retains all rights, title, and interest in all software, models, algorithms, source code, AI frameworks, branding, and documentation.
• The Client retains ownership of all Client Data.
• The Company may use Derived Data for service improvement, AI model training, research, analytics, and performance optimization.
• Derived Data shall never identify the Client or individuals.

• HIPAA, GDPR, HITECH, ISO, SOC, and all applicable healthcare and data protection laws
• Patient consent and lawful data processing authorizations
• Data residency and cross-border transfer regulations

The Company acts as Data Processor or Service Provider where applicable. A Data Processing Agreement (DPA) may override conflicting provisions.

• Encryption at rest and in transit
• Role-based access controls
• Audit logging
• Network segmentation
• Regular vulnerability assessments

No system is entirely secure. The Client acknowledges inherent cybersecurity risks.

• Client Data may be exported within a defined termination window.
• Data will be securely deleted thereafter unless legally required to retain.

• 99.9%+ uptime commitments (where contracted)
• Priority support and escalation paths

Downtime caused by force majeure, client misuse, internet failure, or third-party integrations is excluded from uptime guarantees.

• Fees defined in contract or order form
• Net-30 payment terms unless stated otherwise
• Late payments may result in suspension
• Fees are non-refundable unless explicitly agreed

• Reverse engineering or copying the platform
• Illegal, harmful, or unethical usage
• Training external AI models
• Introducing malware or exploiting vulnerabilities
• Violating patient privacy or rights

Each party shall protect all confidential information. Obligations survive termination.

Client shall indemnify and hold harmless the Company from claims arising from Client Data, regulatory violations, improper medical use, or third-party claims caused by Client actions.

The Company shall not be liable for indirect damages, loss of profits, business interruption, data loss, or AI decision consequences. Total liability is capped at fees paid in the previous 12 months.

Services are "AS IS" and "AS AVAILABLE" without warranties of accuracy, fitness for medical diagnosis, uninterrupted service, or regulatory compliance.

• Immediate termination for security breaches, data law violations, non-payment, or misuse
• Client termination subject to contract terms

Audits permitted with reasonable notice, NDA, and limited system exposure.

Client shall not use or export the Services in violation of international trade or sanctions laws.

Neither party is liable for failures caused by natural disasters, war, pandemics, government actions, or infrastructure failures.

The Company may use trusted cloud, hosting, and AI infrastructure providers. A list is available upon request.

Governed by the Master Service Agreement. Disputes resolved via arbitration or courts therein.

The Company may update these Terms with notice. Continued use constitutes acceptance.

These Terms, together with any SLA, DPA, or Enterprise Contract, constitute the entire agreement.